WHO TO CONTACT
If you are a covered employee or dependent who is experiencing a problem getting a medical claim processed, first contact Meritain Health.
If you do not receive a timely or complete response, please contact your Human Resources representative. If your Human Resources representative is unable to resolve your problem, or your matter involves private health information, please have him or her contact the Consortium office.
If your Human Resources representative is unavailable for some period of time, or your matter involves private health information, please contact the Consortium office. For your convenience in contacting us by email, you can use the Give Online Feedback link or you can email us at firstname.lastname@example.org.
If you are a covered employee or dependent who is experiencing a problem getting a prescription filled or refilled or your pharmacy has problems processing a claim, contact CVS/caremark. You can also get more information on Express Scripts on the Internet.
If you are experiencing difficulties using the Plan's network of health care providers, or wish more information about your home network, contact CARE COORDINATORS.