Direct Travel

Direct Travel ( formerly Caldwell Travel), founded in 1977, is a corporate travel management firm headquartered in Brentwood, Tennessee.  They are a full service travel management company, offering corporate travel management programs, meetings services, incentive planning, student group travel as well as leisure travel.  The Agency not only provides travel management services for faculty and staff but also for student groups, including student exchanges and athletic travel.

General services include:

  • Fare sourcing for significant cost savings
  • International rate desk
  • Travel policy compliance
  • Ticket voiding
  • Unused non-refundable ticket tracking
  • Name change waivers for specified carriers
  • Vendor negotiations
  • Preferred hotel discount program
  • Preferred car rental discount program
  • Visa and passport assistance
  • Bi-lingual travel consultants
  • On-line booking options
  • On-line reporting
  • Dedicated IT support

The Agency offers a wide array of technology designed to provide superior customer service at the lowest cost. These include automated quality control, auto-ticketing, profile synching, web-searching and online booking tools.

Through the use of their web-based travel data consolidation and reporting tool (iBank), Caldwell Travel can assist member institutions seeking to better manage and understand travel "spend." iBank allows for the gathering of travel data from Caldwell's Global Distribution System as well as back office accounting system for up-to-minute, web-based reporting 24 hours a day, 7 days a week, around the world.

Through Caldwell's relationship with Rearden Commerce, the world's only global online marketplace for travel services, built on a single, unified commerce platform, member institutions benefit from the leveraging of embedded intelligence that tracks user preferences and procurement policies to enable buyers and suppliers of services to transact in an automated, personalized manner anytime, anywhere.

To learn more about the services provided to TICUA member institutions please contact:

Or visit their website @

TICUA consolidates the purchasing power of our 34 private, not-for-profit campuses in Tennessee to provide TICUA members the option of purchasing select products at a discount. To defray administrative costs, TICUA in some cases, may receive a modest amount under agreements made with the companies in the TICUA procurement program.

If you are interested in more information regarding TICUA procurement program agreements, please contact Diane Berty, Vice President.  

To access TICUA agreement pricing, click here. (You will need the username and password e-mailed to your institution)

TICUA Procurement Committee Members, click here.